Terms of service

1. The service

Food Risk Horizon (“we”, “us”) provides an online horizon-scanning service: food-safety alerts and recalls, legal and regulatory updates and vulnerability (VACCP) information, filtered to the products, materials and markets you select. The service is for businesses only.

2. Not legal or technical advice

Information is compiled from public and official sources and scored automatically for relevance. It is provided for triage and awareness only. It is not legal, regulatory, food-safety or professional advice, may be incomplete or delayed, and must be confirmed against the primary source before you rely on it. You remain responsible for your own compliance and food-safety decisions.

3. Accounts and users

Each subscription covers one business and up to three named users. You are responsible for keeping sign-in emails secure and for the actions of your users.

4. Free trial, fees and payment

New businesses receive a 7-day free trial. After the trial the subscription costs £20 per month, billed monthly in advance by our payment provider, Stripe. We are not currently VAT-registered, so no VAT is charged; if this changes we will give you at least 30 days’ notice. Invoices and receipts are available from the Billing page.

5. Cancellation

You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period and you keep access until then. Fees already paid are not refunded except where required by law.

6. Acceptable use

You may use the service and reports within your business. You must not resell, republish or systematically extract the service’s content, or attempt to access other customers’ data.

7. Third-party content

Alerts and documents remain subject to their publishers’ licences (for example the Open Government Licence and Licence Ouverte). Links and images are provided with attribution.

8. Liability

To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid in that period, and we are not liable for indirect or consequential loss, lost profits or decisions made in reliance on the information. Nothing limits liability that cannot be limited by law.

9. Changes and law

We may update these terms with reasonable notice. These terms are governed by the laws of England and Wales.

10. Contact

hello@foodriskhorizon.com